1. Eligibility for Returns
– Returns are accepted if the product is received in a damaged or defective condition or does not match the description provided.
– To qualify for a return, you must notify us within 7 days of receiving the product.
2. Unboxing Video Requirement
– To ensure a smooth return and refund process, we kindly request you to record an unboxing video.
– The video should clearly showcase the packaging and the product from every angle.
– This video serves as proof of the product’s original condition and aids in processing your request promptly.
3. Return Process
– Contact our customer service team at theeaglets.ks@gmail.com with the following:
– Order number
– Reason for return
– Unboxing video evidence
– Our team will review your request and guide you through the return process.
4. Refund Policy
– Refunds will be processed once the returned product is received and inspected.
– Refunds will be credited to the original payment method within 7–10 business days.
Exclusions
– Returns are not accepted for products damaged due to misuse, mishandling, or unauthorized modifications.
– Custom or personalized orders may not be eligible for returns unless defective.
